Refund & Cancellation Policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer. We make every effort to service the order(s) placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded.
The order may be cancelled before 72 hours if order work is not in working process. If order is cancelled after 72 hours then there will be no any refund process.
Please connect with our customer care via Online Form or call. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines. ITS Gwalior is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.